The day of your event is the wrong time to explain how the door will run out loud for the first time. A one-page staff briefing that you share with Door Managers, Collaborators and anyone working the door keeps the entrance moving and cuts the "what do we do if..." texts.

Here is what to put on that page, in order.

1. Doors time and hard end time

Write the published doors time and the venue's hard end time at the top. If early entry has a cutoff, put that next to doors. Everyone on the team should be able to answer "when do we open?" and "when does music stop?" without guessing.

2. Ticket options and early-entry cutoff

List every ticket option that is still valid today, including free RSVPs, and note which ones include early entry. Door staff need to know what each name means at a glance. Ticket options can have their own sale start and end dates and a maximum per order (Create Ticket Options).

3. Comps and guest list rules

Say how many comps you are holding, who is on the guest list, and what happens when someone claims a name that is not there. Keep the number fixed so the door does not invent new comps under pressure. Run a Faster Door covers guest lists and comps in more detail.

4. Who scans, and how

Name who is scanning. Hosts and co-hosts with the right role check guests in from the Beatmatch mobile app by scanning the ticket QR code (Check In Guests). Each person at the door should use their own login. Guests open the QR code with screen brightness up; screenshots may not work (Use Your Ticket at the Door).

5. Manual check-in in Orders

When a phone dies or a code will not scan, staff can check a guest in manually from the Orders tab by searching name or email (Check In Guests, Manage Your Orders). Put that path on the briefing so nobody improvises at the rope.

6. Capacity and when to hold the line

Write the room's capacity and the number you are treating as full once staff, performers and comps are counted. Tell the door when to hold the line and who makes that call. The check-in dashboard shows total attendance so you can manage capacity and entry flow (Check In Guests). For the math before sales open, see How Many Tickets Should You Sell for Your Venue?.

7. Lost-and-found and emergencies contact

List one lost-and-found spot, one person who handles it, and a phone number for the host or venue contact if something goes wrong. Keep it short. The goal is that door staff never have to invent a response mid-line.

8. Who can send text blasts

Only the host and Collaborators should send event-wide updates. Door Managers can view the attendee list and check guests in, but they cannot send event-wide announcements (Add Co-Hosts to an Event). If something changes at the door, they message the host; the host or a Collaborator sends the text blast (Send a Text Blast).

9. Export Orders as a backup

Before doors, export orders so you have a CSV backup of the guest list (Manage Your Orders). Put a copy on a phone that stays with the door lead. If the app or Wi-Fi hiccups, you still have names.

10. Roles on the page

Name each person and their role: Door Manager for check-in only, Collaborator for people helping run or promote the event (Add Co-Hosts to an Event). Own logins, no shared passwords. For the days leading up to doors, The Week-Of Event Checklist has the rest of the run-up.

Day-of staff briefing checklist

1. Doors time and hard end time
2. Ticket options and early-entry cutoff
3. Comps and guest list rules
4. Who scans in the Beatmatch mobile app
5. Manual check-in path in Orders
6. Capacity number and who holds the line
7. Lost-and-found and emergencies contact
8. Who can send text blasts (host or Collaborators)
9. Orders export saved as backup
10. Each person listed with Door Manager or Collaborator role

Share it before doors

Write the briefing the day before, send it to everyone on the door team, and keep one printed copy at the entrance. Ready to set the event up? Create your event on Beatmatch and add your Door Managers before the day of.